FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed in 1–3 business days and typically arrive within 3–8 business days. You'll get a tracking link by email once your order ships.

Which countries do you ship to?

We currently ship to the United Kingdom, the Netherlands, Sweden, Denmark and Finland.

Is the deshedding brush suitable for my pet?

Yes — it works for both dogs and cats, short or long hair. Brush gently in the direction of the coat, 2–3 times a week.

Are the mats easy to clean?

Absolutely. The lick mat is silicone and rinses clean; the snuffle mat is machine washable.

What if I'm not happy with my order?

You're covered by our 30-day money-back guarantee. Just email us and we'll help.

How can I contact you?

Email us at [your support email] — we usually reply within 24 hours.