Refund & Return Policy

Our 30-Day Money-Back Guarantee

We want you and your pet to love your Patoune products. If you're not satisfied, you have 30 days from the delivery date to request a return or refund.

How to start a return

Email us at [your support email] with your order number and the reason for the return. We'll reply with the next steps.

Conditions

• Items should be unused and in their original condition where possible.
• For hygiene reasons, some items may be non-returnable once opened — we'll always assess each case fairly.
• Return shipping costs may be the customer's responsibility unless the item is faulty or incorrect.

Refunds

Once your return is received and inspected, your refund is processed to your original payment method within 5–10 business days.

Damaged or wrong items

If your order arrives damaged or incorrect, contact us within 48 hours with a photo and we'll make it right at no cost to you.

Right of withdrawal (EU/UK)

EU and UK customers have a statutory right to cancel within 14 days of receiving the goods, in addition to our 30-day guarantee.

Patoune · Contact: [your support email]